Client Liaison Officer
Job No:
GDQ9
Location:
Bald Hills
Guide Dogs Queensland (GDQ) is seeking a well presented admin professional to join our Client Services team.
This full time role is responsible for providing prompt, professional and respectful administration services to GDQ’s clients, volunteers, staff, managers and all external organisations.
This role is responsible for using project management skills to ensure ad hoc projects are completed on time and to a high standard. This includes ensuring clients and staff are the primary focus and are provided with accurate information, within adequate set timeframes and provided with quality assistance.
Reporting to the Pathways Practice Leader, this position is responsible for:
- The provision of friendly, accurate, and timely customer service to external clients and internal clients (Allied Health Team).
- Operating as part of the administrative team to meet operational and strategic goals, and monitor other administration roles within the broader team as required.
- Providing prompt and professional client intake and triage services in alignment with Client Services processes, generating referrals.
- Following up clients after their initial call, advising them of all the services at GDQ.
- Maintaining accurate and up to date client records on the Client Database.
About You
Our successful candidate will demonstrate:
- Previous work experience in a similar role, preferably in an Allied Health setting.
- Excellent phone manner and Customer Service skills.
- Previous work experience managing internal projects.
- Excellent administration and computer skills, including advanced Microsoft Office skills.
About Us
Guide Dogs Queensland is a leading provider of services to Queenslanders living with no or low vision. Voted one of Australia’s most trusted charities, and with thanks to the ongoing support of the community, we are able to help people with low or no vision reach their goals and experience everything life has to offer. Our services are all tailored to ensure blind and vision impaired Queenslanders can fulfil their potential and live life the way they choose.
We offer our team:
- Roles which challenge and reward you whilst allowing you to grow your skill set.
- A competitive salary in accordance with experience.
- A rewarding career where you have the chance to make a real difference to the lives of Queenslanders living with low or no vision.
- Great location, beautiful campus and dogs in the workplace.
- Close to public transport and free onsite parking.
- Great team culture.
- GDQ is committed to building a highly skilled workforce, assisted by a dedicated leadership team. We support our staff with learning and development opportunities, an employee benefits program and progressive workforce management strategies.
To view our position description, please click here.
How to Apply
Please complete the application form below and submit your covering letter explaining why you would be suitable to the role (no more than 2 pages) and a copy of your CV.
Applications close 18 February 2020.
